At LORQIRA, we are committed to delivering your orders safely and efficiently. Please read this Shipping Policy carefully to understand how we process and deliver your purchases.

Shipping Charges

We may offer free shipping on eligible orders from time to time based on order value, promotional offers, or other criteria determined by LORQIRA at its sole discretion.

For orders that do not qualify for free shipping, a nominal shipping charge may apply. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Delivery Delays

During sales events, festive seasons, or periods of high demand, deliveries may take longer than usual due to increased order volumes. We appreciate your patience and understanding during such periods.

In the event of any unforeseen delays, we will keep you informed about the status of your order through email, SMS, or other available communication channels.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email and/or SMS containing details of the products purchased, order number, and payment information.

Please review the information carefully. If you notice any discrepancies, kindly contact us at the earliest so that we can assist you.

Shipping Methods

LORQIRA offers standard shipping and may offer expedited shipping options depending on your location and the products ordered.

The shipping methods available for your order will be displayed during the checkout process.

Shipping Times

Processing Time

Orders are generally processed and dispatched within 2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Delivery timelines may vary depending on your location and the shipping method selected.

For expedited shipping, delivery may be completed within 3–5 business days, subject to service availability.

While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to factors beyond our control, including adverse weather conditions, courier delays, natural disasters, or other unforeseen circumstances.

Shipping Costs

Shipping charges, if applicable, are calculated based on various factors, including:

• Order value

• Delivery location

• Shipping method selected

• Weight and dimensions of the package

The final shipping cost, if any, will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email and/or SMS containing tracking details.

You can use the provided tracking information to monitor your shipment status and get an estimated delivery date.

Product Safety

At LORQIRA, product quality and customer safety are our top priorities.

All skincare products undergo stringent quality checks and are manufactured, packed, and handled following strict hygiene and sanitization protocols to ensure they reach you in excellent condition.

Shipping Restrictions

P.O. Boxes

Certain products or shipping methods may not be eligible for delivery to P.O. Box addresses. We request customers to provide a complete physical address for hassle-free delivery.

Restricted Locations

Some products may be subject to shipping restrictions due to legal regulations, courier limitations, or service availability in specific areas.

If we are unable to deliver to your location, we will notify you promptly and provide suitable assistance.

Order Changes and Cancellations

Once an order has been placed, we may not be able to modify or cancel it as processing may begin immediately.

If you wish to make any changes or request cancellation, please contact us as soon as possible. While we will make reasonable efforts to accommodate your request, we cannot guarantee modifications or cancellations after the order has been confirmed.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact our customer support team immediately.

We will assist you in investigating the issue with the shipping partner and, where applicable, arrange for a replacement, refund, or other appropriate resolution in accordance with our policies.

Contact Us

If you have any questions, concerns, or require assistance regarding this Shipping Policy, please contact us at:

Email: support@lorqira.com

Acceptance of Policy

By placing an order on the LORQIRA website, you acknowledge that you have read, understood, and agreed to be bound by this Shipping Policy.