At LORQIRA, customer satisfaction is extremely important to us. We are committed to delivering premium-quality skincare products along with a seamless shopping and delivery experience.

This Refund Policy explains our payment options, cancellation rules, return eligibility, refund process, and exchange procedures. We encourage you to read this policy carefully before placing an order on the LORQIRA Website.

If you receive a product that is damaged, spilled, or defective, please review the guidelines below for requesting a replacement or refund.

Payment Methods

For your convenience, we accept multiple secure payment options, including:

• Credit Cards: Visa, MasterCard, RuPay, and other major cards

• Debit Cards & Net Banking: Supported by all major Indian banks

• Mobile Wallets: Paytm, PhonePe, Google Pay, Amazon Pay, and other popular wallets

All online transactions are processed through secure SSL-encrypted payment gateways integrated with the LORQIRA Website to ensure safe and secure payments.

We recommend keeping your transaction details and payment confirmation for future reference. If you face any payment-related issues, please contact our customer support team immediately.

Returns & Cancellations

Due to hygiene and health regulations applicable to cosmetic and skincare products, we generally do not accept returns or exchanges once a product has been delivered.

However, you may contact us if:

• The product is damaged, spilled, or defective when you receive it

• The product is unused and remains in its original packaging

After reviewing the information and supporting evidence provided by you, we may offer:

• A replacement product at no additional cost, or

• A refund, wherever applicable

Please note that order cancellations are only possible before the order has been processed or fulfilled.

How to Request a Return or Exchange

1. Contact Customer Support

Send an email to support@lorqira.com within 1–3 days of receiving your order.

Please include:

• Your order number

• A clear description of the issue

• Photographs or any other relevant proof showing the damage or defect

The product must be returned to us within 7 days from the date of delivery.

2. Return Authorization

Our customer support team will review your request and, if eligible, provide detailed instructions for returning the product.

Please do not send any product back without receiving prior authorization from our team, as unauthorized returns may not be accepted.

3. Return Shipping

If your return request is approved, you will be responsible for shipping the product back to us.

We strongly recommend using a reliable and trackable shipping service and insuring the package for its full value to avoid loss or damage during transit.

Inspection and Refund / Exchange

Inspection

Once we receive the returned product, our team will carefully inspect it to verify the reported issue.

If the product is found to be genuinely damaged, spilled, or defective, we will proceed with the refund or replacement process.

Refund

If your request qualifies for a refund, the amount will be credited back to your original payment method within 20–25 business days after the refund is approved.

Please note that any shipping or delivery charges paid at the time of purchase are non-refundable.

Exchange

If you are eligible for an exchange, we will dispatch a replacement product at no additional cost, subject to product availability.

Contact Us

If you have any questions, concerns, or require assistance regarding this Refund Policy or the Returns & Exchanges process, please feel free to contact us:

Email: support@lorqira.com

Acceptance of Policy

By purchasing products through the LORQIRA Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy and Returns & Exchanges Policy.